FREQUENTLY ASKED QUESTIONS

How long will the session last? – This depends on the service you are receiving. In general

  • a Signature Customized Skin Treatment is a 60 minute service including skin analysis and recommendations,
  • a LED Skin Rejuvenation Treatment is a 45 minute service,
  • a Signature Customized Skin Treatment with LED Skin Rejuvenation is a 75 minute service,
  • back treatments are 45 minute services,
  • BioActive Peel Treatments are 60 minute services,
  • Microzone treatments are 20 – 30 minutes in length,
  • waxing and tinting services require 15 minutes per area,
  • FAR Infrared Sauna Treatments are scheduled for 30 minutes.

What should I expect during my first skin therapy visit? We ask that you arrive 15 minutes early for your first visit to fill out a confidential health history and customer profile that will allow us to provide you with the best-customized service for the results you are seeking. You will then be taken to the treatment room and asked to undress, while the therapist steps out of the room, to your own level of comfort and lie on the treatment table. After reviewing your consultation form, the Skin Therapist will likely ask you some more questions to clarify any information shared on your consultation form. You will receive a Face Mapping Service to identify the best treatment for your skin and skin concerns. During your treatment you will receive a Dermalogica double cleanse, exfoliation, if deemed appropriate, extractions, if needed and desired, facial massage or pressure point massage depending upon your skin type and skin conditions (Signature Customized Skin Treatment), serum if appropriate, a masque, a scalp or hand massage based on your preference, and will finish with toning, moisturizing, eye product and sunscreen (depending upon time of day). Additional electrical modalities such as use of the BT-Micro, galvanic current or high frequency treatments may be offered as appropriate during your session. Your therapist will then step out of the room again to allow you to dress and return to go over what they have learned about your skin and recommendations for home care.

How much should I tip? – We are often asked what a typical tip is for your skin therapist. We suggest that you think of your service as you might the wait staff in a restaurant. We love what we do and your tip should reflect your appreciation for our services. Tipping percentages should be based on the full price of the service even if a discount or coupon is used for that service. Our skin therapists have extensive education in esthetics and skin therapies and maintain their skills, knowledge and abilities by engaging in on-going continuing education. The work of a skin therapist is both a mentally and physically demanding profession.

How often should I get a service? – This depends on the condition of your skin and what it is you are looking to accomplish. Your skin therapist will do a complete skin analysis for you and make recommendations based on the condition of your skin and your personal goals for your skin. For someone whose skin is in good condition, we recommend at least monthly or bimonthly maintenance treatments.

Do I need to get completely undressed? – There is no need for you to get completely undressed for a facial unless you are more comfortable doing so. We do ask that women either remove their tops and bras or remove their tops and put their bra straps under their arms as we will be working on your arms and décolleté.

How do I get the best results from my treatment?

  • The key to achieving your goals during a session is communication. After your complete your consultation form, your therapist will do a full skin consultation in the room and also a full skin analysis during your first visit and will update these at subsequent visits. The better you are able to describe your skin concerns and goals, the better your therapist will be able to help you. Let your Skin Therapist know if you have areas needing specific attention during your consultation and/or during the actual service.
  • The second best way to achieve your goal for healthy skin is through your home regimen. Your therapist will complete a full skin analysis at the beginning of your session, educate you during your service and make recommendations at the end of your service for a full at home regimen. She will work closely with you to identify what will work best for you.
  • The third way to achieve the best results for your skin is to develop a plan for future services and maintenance. Working on improving your skin’s health is a process, not an instant fix. While you should see very good results by the end of your service, maintenance is key. This plan will be individualized to your skin’s needs.

I’ve never been waxed before. How is it done? Waxing is the most common method of hair removal in spas today. Hair on any part of the body or face can be waxed. Warm wax is applied to the area and then removed, bringing the hair with it.

Waxing reduces hair growth when performed at regular 30-day intervals. Because waxing pulls the hair out by the root, it grows back softer, finer, and thinner. The more you wax, the less hair grows back.

Waxing should not be performed if you have particularly sensitive skin, because it pulls off a couple of layers of skin cells along with the hair. Waxing can cause tenderness and swelling. In addition, some medications will cause the skin to react badly to waxing. Don’t wax if you’re taking Retin-A, Accutane, or any type of acne prescription.

Preparing for a wax treatment Let the hair grow out to about a quarter to a half-inch above the skin. If hairs are too short, the wax won’t adhere strongly enough to pull them out. Refrain from taking a shower or bath before the treatment. Soaking the hair will soften it, allowing it to break more easily and making waxing less effective. Do not apply lotion to the skin before your waxing session.

What to expect in a wax service An antiseptic lotion may be applied to cleanse the area first. 

  • If soft wax is being used, the warm wax will be spread on the hairs in a thin layer. A cloth strip (muslin or pellon) is then applied to the wax, and rubbed in the direction of hair growth. The strip is then pulled quickly in the opposite direction of hair growth while the skin is held taut with the other hand.
  • If hard wax is being used, a thicker amount of warm wax is applied and allowed to dry. No cloth strip is applied. The wax is flicked to allow the esthetician to grip it, and it is then pulled off quickly in the opposite direction of hair growth. Hard wax doesn’t adhere to the skin as much as soft wax, and is therefore used on more delicate areas such as the underarms and face.

How much does waxing hurt? Most people tolerate it well, and get used to the sensation after a few treatments. The level of discomfort you will feel depends on your level of pain tolerance in general, and on which area is being waxed. Clients are also recommended to take two ibuprofen tablets prior to their appointment, to reduce discomfort and decrease inflammation in the post-waxed area. For women, it is generally best not to schedule waxing services just prior to or during your period, as you are more sensitive to pain at this time and will experience more discomfort.

Home care after waxing It’s important to care for the waxed area properly after treatment to prevent ingrown hairs, breakouts, or other reactions. Avoid using a bar soap because it leaves a film on the body that could cause ingrown hairs. For the face, use a more gentle exfoliant and an anti-breakout lotion. Directly after waxing, avoid direct sunlight and tanning booths, especially while the skin is still red from treatment. For 24 hours after waxing, avoid exercise, hot tubs, and products with harsh chemicals, perfumes, or dyes. Apply a gentle moisturizer 24 hours after treatment.

What causes acne? How can skin care treatments help? Acne is the most common skin disorder, and 85 percent of all Americans will experience it some time in their lifetime. While commonly thought to be an adolescent problem, it can appear at any age, most often on the face, back, and chest.

The causes of acne are complex, but usually involve the overproduction of oil, the blockage of follicles that release the oil, and the growth of bacteria in those follicles. This can be triggered by many things, including a change in medications or a change in hormone levels caused by stress or other factors. It’s important to treat acne early to avoid scarring.

There are 4 grades of acne. Grade 1 is the mildest form, with open and closed comedones (whiteheads and blackheads). Grades 2 and 3 include papules and pustules as well. Grade 4 is the most advanced form and includes all the above grades plus the appearance of cysts or nodules beneath the skin surface, that can be dime size or larger.  Grade 4 often requires medical attention to treat. Acne is not only painful but can be very emotionally and psychologically challenging as well.

Who can benefit from acne treatment? Anyone who has acne can benefit from treatment. Acne sufferers often state their quality of life and self-esteem improves dramatically once their acne is alleviated. If you are seeking a licensed esthetician’s care, chances are you’ve already tried over-the-counter preparations with disappointing results.

Depending on the grade of your acne, your skin therapist will go over the treatment options that would be the most successful for you. If you have Grade 4 acne, your esthetician will refer you to a dermatologist who can treat it medically. Once your acne is under control and improving, your esthetician can suggest treatments that will assist you in accelerating the healing process, relieving pigmentation which often accompanies acne.

Visiting your esthetician for acne treatment Be ready to fill out a medical questionnaire and describe what medications and skin care products you are using. Your therapist will do an analysis of your skin, look for any interactions between products and medications, and devise a treatment plan that’s suitable for your unique needs. Keep in mind that results require a commitment on your behalf to follow a prescribed home care and professional treatment program. This often involves a series of professional treatments. It takes time to balance the skin and treat acne. Though results may not happen overnight, you are on the path to reclaiming your beautiful, clear skin!

What should I expect from my acne treatment? You should expect regularly scheduled treatments. Your treatment program may begin with an acne facial. This may include deep cleansing and extractions (clearing blocked pores), special exfoliation that will not increase inflammation or spread bacteria, a balancing/calming mask, anti-bacterial and balancing products, or some combination of these. The goal is to deeply cleanse follicles and disinfect them, clearing away oil, bacteria, and dead skin cells.

Your skin therapist may also recommend a series of peels and/or LED Treatments. 

What about home care acne treatment? Your skin therapist can provide the best guidance on caring for your skin between treatments. Generally, this will involve keeping your skin clean and avoiding picking at your blemishes—the single biggest cause of scarring. It’s very important you follow instructions given to you by your skin therapist. Untreated or undertreated acne can lead to continuing, worsening outbreaks and scarring. Your skin therapist will be in close contact with you to be sure your products are working effectively for you. As your treatment progresses, your esthetician may change your home care routine to fit your changing skin’s needs.

What is rosacea, and how is it treated? Rosacea (rose-AY-sha) is a chronic skin disease that causes varying degrees of redness and swelling, primarily on the face, but also at times on the scalp, neck, ears, chest, and back. It is considered a vascular disorder (a disorder of the blood vessels).

The condition can develop over a long period of time and is more common in adults, particularly those with fair skin. More women get it than men, though in men the condition is often more pronounced. Severe, untreated rosacea can lead to a disfigurement of the nose called rhinophyma.

There are four grades of rosacea:

  • Grade 1: Mostly redness.
  • Grade 2: Pimples and other blemishes.
  • Grade 3: Edemas (swelling due to fluid retention) and inflammatory bumps on the nose.
  • Grade 4: Symptoms affecting the eyes.

No one knows the cause of rosacea, but it is thought to run in families and can be aggravated by environmental factors and diet. Although rosacea can be accompanied by pustules, it is not acne. Researchers believe rosacea might be caused by several things: abnormal function of the blood vessels, sun damage, and an abnormal inflammatory reaction.

People with rosacea often learn that certain things trigger their flare-ups. It is believed that fluctuations in temperature (especially extreme heat or cold) is a common trigger. Spicy foods and alcohol consumption can also cause flare-ups.

How is rosacea treated? The key to rosacea treatment is to catch it early. It may start with skin that merely flushes red. Reducing skin temperature and calming the skin is usually the first objective. Once inflammation is under control, other treatments follow. There are many treatments, including topical agents containing azelaic acid or the antibiotic metronidazole. Both have proven helpful in relieving the symptoms of rosacea. Your physician may also prescribe internal antibiotics in the tetracycline family. Esthetically, rosacea is treated with chemical exfoliation, ultrasonic treatments, LED treatments and calming, soothing, hydrating treatments.

While not a cure, any of these treatments can help control symptoms, sometimes for several years. Self-treatment is not advised, beyond a simple and gentle cleansing routine. Some over-the-counter remedies may actually worsen symptoms, as will aggressive scrubbing and rubbing.  Your licensed skin therapist may refer you to a dermatologist for evaluation and medical support.

What to expect from a rosacea treatment Be ready to fill out a medical questionnaire and describe what medications and skin care products you are using. Your therapist will do an analysis of your skin, look for any interactions between products and medications, and devise a treatment plan that’s suitable for your unique needs. Be prepared to commit to a series of treatments and a home care regimen.

After your professional treatment, your skin care therapist can recommend a home treatment plan, as well as follow-up professional treatments. Your skin may be more sensitive after treatment. Many professional skin care lines provide specialized products that sooth the inflammation of rosacea. Your skin therapist will carefully choose products for you that are least likely to irritate your skin.

What about home care for rosacea? Your skin therapist can provide the best guidance on caring for your skin after a treatment. In general, people with rosacea should keep a diary of things that trigger their condition: environmental factors such as sun, wind, stress, exposure to heat or severe cold, alcohol or spicy food consumption, and irritating face products. Responses to treatments vary widely; trial and error is unfortunately part of the process when working with rosacea.

What are anti-aging treatments? Thanks to the wonders of science, and innovation by skin care professionals, you can choose from a wide range of antiaging treatments. You need not have wrinkles or discoloration to actively participate in an antiaging regime—many smart consumers begin caring for and protecting their skin at a young age.

Consumers today are opting for minimally invasive procedures to avoid downtime and the unmistakable appearance of having had surgery. People may notice after treatments with your skin care professional you simply seem healthier, happier, less tired, and more confident.

Some antiaging treatments your skin care professional may be able to provide are a wide variety of facials, microdermabrasion, chemical exfoliation, galvanic treatment, and phototherapy (exposure to light-emitting diodes or intense pulsed light). He or she may be trained in a host of other treatments that, while not strictly antiaging, go a long way toward making you feel more attractive, such as hair removal, makeup application, and sunless tanning.

Who can benefit from anti-aging treatments? Anyone who is smart enough to use sunscreen is already participating in an antiaging regimen, and there is so much more you can do. Treatment recommendations will vary according to skin type and condition, chronological age and skin maturity, level of sun damage (everyone has some), and the goals you have for your skin. Your skin therapist can outline your options and make recommendations.

How should I prepare for the anti-aging treatment? Be ready to fill out a medical questionnaire and describe what medications and skin care products you are using. Your therapist will do an analysis of your skin, look for any interactions between products and medications, and devise a treatment plan that’s suitable for your skin type and condition. Start your care when you are ready to commit to a series of treatments and a home care regimen.

What to expect from anit-aging treatment. The results of your treatment may be obvious right away or may take some time to achieve. This depends entirely on your program and the methods used. Your skin care professional should be able to outline realistic goals for you. In some cases, skin is in poor condition and needs to be strengthened and conditioned before anti-aging treatments can be performed. If you are suffering from acne, dermatitis, or rosacea, you may have to set your anti-aging goals aside until you’ve cleared those symptoms. The good news is you may gain younger-looking skin as a side benefit of clearing and treating these conditions.

What about home care anti-aging treatment? Your skin therapist can provide the best guidance on caring for your skin after a treatment. He or she may have products available for your use. It’s key to commit to a home care regimen in order to maximize your investment in the treatments your esthetician provides.

What if I’m under 18 years of age? We prefer that a parent/guardian come with you at least for the first visit. We do require a signed permission form by a legal guardian to be able to provide services to you.

How can I get a “safe” tan? How do I choose the right sunblock? Like many people, you’d love to have that bronzed look but don’t want to expose yourself to harmful ultraviolet rays. With spray tanning and airbrushing, there are ways to get this attractive look safely.

The tanned look has been popular for decades and reached a new level of sophistication in the 1970s when tanning beds were invented. Many people found them a fast way to get an even, year-round tan. However, dermatologists soon became alarmed at the growing incidence of skin cancer and started educating the public about the dangers of overexposure to ultraviolet rays.

Some manufacturers of tanning beds promote the misconception that getting a base tan in a tanning bed will protect you from an even more damaging sunburn. But dermatologists agree there is simply no safe way to sunbathe or use a tanning bed.

Spray and airbrush tanning Fortunately, there are safe alternatives. Most dermatologists consider spray and airbrush tanning as safe as applying makeup.

The active ingredient for sunless tanning, dihydroxyacetone (DHA), is derived from raw sugarcane and sugar beets, which reacts with the skin’s amino acids to produce color. This color develops three to four hours after application, deepens over the next 24 hours, and lasts one week to 10 days. A session usually takes 30 minutes or less and may be performed in a spray booth or with a handheld spray unit. Clients undress to their level of comfort; many wear bathing suits. The solution easily washes out of fabrics you wear to your session and, in general, does not rub off onto clothes.

You’ll still need to wear sunscreen, as spray and airbrush tanning don’t provide protection from the sun.

Help or hype? It’s also helpful to know which sun protection aids on the market measure up to their claims. Following are a few products and procedures you may have heard about.

  • Some companies promote ingestible pills that purport to provide sun protection. Experts say there is insufficient scientific evidence to support these claims.
  • There are bracelets that manufacturers claim will signal you when it’s time to apply more sunscreen or to move into the shade. Experts don’t consider these an adequate safeguard.
  • While some companies claim their contact lenses protect your eyes from ultraviolet rays, this is a little misleading since the entire eyeball needs protection. For best results, use a pair of comfortable wraparound sunglasses with an ultraviolet block and polarizing lenses.
  • Cellulose fabrics, like acetate and rayon, block some ultraviolet rays. Rit makes a product called SunGuard, a detergent you add into your washer, that significantly improves the sun protection factor of cotton clothes for about 20 washings.
  • For maximum safety, look for some combination of these ingredients in a sunscreen: avobenzone, mexoryl, oxybenzone, titanium dioxide, and zinc oxide.
  • Your car windows are already protecting you from 50–75 percent of the sun’s rays. Film that rejects as much as 99 percent of ultraviolet rays can be applied to windows. Have this done professionally, however, as the do-it-yourself products are very difficult to apply effectively and often bubble. Many states govern how much you can tint certain car windows, such as the windshield and driver’s side front window. A window-tinting professional can provide guidance on this.